Warranty / Returns
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Torrix Off-Road, (Torrix ), reserves the right to change or modify any of the products and their inherent physical and technical specifications without prior notice. Torrix and affiliates assume no responsibility or liability for any errors or inaccuracies within. Products may not be exactly as displayed; prices and specs are subject to change without notice. Plating, anodizing and other coatings used are warranted to be free from defects at time of sale only. They may degrade over time depending on environmental conditions beyond the control of Torrix .
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Torrix ’ products are warranted to be free from manufacturing defects for a period of 90 days from date of purchase. The warranty does not cover; crash damage, abuse, modified and/or use of non- Torrix parts, lack of maintenance or incorrect supplied dimensions and or specifications on custom orders. The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection therewith.
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At Torrix we have built our business on personal service and a commitment to customer satisfaction. If for any reason you are unhappy with any of our products contact Torrix.
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All customer returns must be authorized by Torrix . A return authorization number (RA#) will be issued which must be included with the returned parts. The RA# provides a tracking number. When inquiring about products delivered to Torrix for rebuilding and/or repair please refer to this number. Please retain this number for all inquiries pertaining to returned items. In the event that your Torrix product needs to be returned for whatever reason there will be a 15% restocking fee. Custom orders and/or scratched or otherwise damaged parts cannot be returned to stock.
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When shipping shocks to Torrix, wrap the item(s) individually with foam or bubble wrap. Pack the item(s) in a sturdy box filled with popcorn-type or bubble wrap packing material. Include a packing slip with the following information:
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Customer Name, Phone Number and return Shipping Address.
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Product being returned, detailed description of services required and RA number.